Is Your Marketing Strategy Based on Gut or Fact?
A thought provoking piece by By Mindi Chahal of Marketing Week:
I doubt any brand marketers would openly admit to using guesswork when spending their budget, particularly at a time when money is tight and many marketers are under pressure to prove return on investment. “Just a hunch” isn’t exactly the answer CEO’s are looking for when they ask – “why run this campaign?”
However new figures reveal that UK marketers rely on gut instinct, guesswork and company tradition rather than data or rational decision-making wasting billions of pounds, according to a new study.
The survey finds that £2.5bn is wasted annually. This is based on the Advertising Association and Warc Expenditure Report figure for total UK advertising spend in 2011 and the survey respondents’ average reported wastage of 15.8 per cent.
The survey looks at over 450 marketers who have decision-making responsibility for their firm’s marketing and was carried out by Cint on behalf of marketing software firm marketing QED.
When asked what most influences their marketing decisions, just under 40 per cent of respondents say they are more likely to simply follow what their firm has tended to do in the past with 35 per cent doing what seems to be the commonly accepted practice in the industry rather than seek advice.
Even firms with a marketing budget of more than £1m per annum, more than a quarter have never employed statisticians, economists, data analysts or other data specialists to forecast or evaluate their campaigns. Less than 40 per cent report using algorithm-based forecasting methods, despite these being available in desktop applications suitable for non-specialists.
Missing a trick is often one of the biggest gripes in research and a trend that will continue is how marketers use data once it’s in, if they use it at all. With so many channels and consumers choices and behaviours changing it’s vital that research is used to understand why purchases are made to inform marketers what’s working and what isn’t.
Consumers are not fickle creatures either and don’t spend money on products because of gut instinct, they research via various channels, are influenced by other consumers, and take notice of brands that notice them.
Without data, research and insight on customer behaviour and preference how do you prove you know what your talking about and prove the worth of spending the marketing budget?
Are you making the most of your marketing?